Continually improving services, while respecting legal and regulatory requirements, is one of the major concerns of ITS's human resource, who loves the work well done.
To this end, it is attentive to the implementation of the quality policy, taking into account external and internal issues, to better satisfy customers and other parties interested in the activity of ITS, taking into account their needs and their expectations.
The application of quality management principles including namely a strong customer focus, the motivation and implication of human ressource, a process approach and continual improvement contributes to ensure that ITS clients get services being uniform and of good quality ; proper operation of ITS quality management system is checked by the means of internal audits.
Engineering & software publishing, representation, linkage: the quality management system for the technical and commercial services of ITS in the field of acoustical insulation is certified as being in compliance with the requirements of standard ISO 9001 since 2015.
Notes: ITS certification obtained in 2015 was based on the 2008 version of the ISO 9001 standard ; ITS certification obtained in 2018 and 2021 was based on the 2015 version of the ISO 9001 standard, namely including the consideration of the the strategic context of ITS business, as well as related risks and opportunities.